Identity verification guide
Identity verification problems are often caused by mismatched details, incomplete records or a requested eKYC step. Read the message carefully and make sure names, ID information and contact details are consistent.
When the official system requests a verification step, complete that step directly on the authorised service rather than through an intermediary.
Need official action?
This page explains the topic but cannot alter an application, payment, appeal or contact record. Use a recognised official SASSA service whenever personal grant data must be changed.