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Independent SASSA guide

Change SASSA Phone Number

Practical guidance when you lost your registered SIM, changed number or cannot receive an OTP.

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Changing a SASSA phone number

If your registered number changed, the old SIM was lost, or you cannot receive a one-time PIN, start by confirming exactly what changed. Many people confuse a SIM replacement with a full number change, yet the next step can differ.

Good preparation

Keep your own ID details, the application information and the correct contact record together. Avoid substituting another person's number unless the official process specifically allows it.

Need official action?

This page explains the topic but cannot alter an application, payment, appeal or contact record. Use a recognised official SASSA service whenever personal grant data must be changed.